Frequently Asked Questions
Everything you need to know about shopping with KOOKAÏ.
What is the KOOKAÏ return policy?
We offer returns on full-priced items within 21 days of purchase for a refund or exchange, provided the garments are in original condition with tags attached. Sale items are eligible for an exchange or store credit only.
How long does shipping take?
Standard shipping typically takes 3-5 business days, while Express shipping arrives within 1-2 business days. Please note that delivery times may vary during peak sale periods or for regional areas.
Can I track my order?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options through Afterpay, Klarna, and PayPal.
How do I determine my size?
KOOKAÏ uses a unique sizing system (0, 1, 2). Please refer to our comprehensive Size Guide located on each product page to find your perfect fit based on your measurements.
Can I change or cancel my order after it has been placed?
As we aim to process orders as quickly as possible, we are generally unable to make changes or cancellations once an order is confirmed. Please double-check your details before completing your purchase.